You can use the Community & customers page to track internal measures for the business.
The page includes four charts, plus an additional two commentary panels for your own observations.
To be able to show data on all charts in the page, you will need to import values for the following accounts, or enter them directly within Build data:
Note: The report codes for the accounts will be automatically assigned.
Overview: Net Promoter Score (NPS) is a metric to measure customer satisfaction and clients loyalty to your product or brand. It helps to predict companies growth and customer relationship.
Formula: NPS Score (actual vs target)
Report codes: CUS.ENG.SAT
Overview: Ratings are used to evaluate the product or the services offered by the company. They are often presented on review or rating portals like Google, Trustpilot.
Formula: Market Ratings (actual vs target)
Report codes: CUS.ENG.REV
Overview: Donations that your organisation makes to charities or charitable outreach entities.
Formula: Donations and Money Raised (actual vs target)
Report codes: COM.IMP.DON
Overview: Reporting on Privacy & security incidents allows organisations to identify trends and patterns and improve its processes and systems to minimize the likelihood of a breach occuring.
Formula: Privacy and Security Incidents (actual vs target)
Report codes: CUS.PRI.QUA
