You can use the Customer satisfaction page to track NPS scores, ratings, and other customer metrics.
The page includes four charts, plus an additional two commentary panels for your own observations.
To be able to show data on all charts in the page, you will need to import values for the following accounts, or enter them directly within Build data:
Note: The report codes for the accounts will be automatically assigned.
Overview: Net Promoter Score (NPS) is a metric to measure customer satisfaction and clients loyalty to your product or brand. It helps to predict companies growth and customer relationship.
Formula: NPS Score (actual vs target)
Report codes: CUS.ENG.SAT
Overview: NPS categories are classified into one of the following types, Promoters, Passives or Detractors based on the customer score. This can help organisations to measure customers opinions and feedback.
Formula: Promoters, Passives, Detractors
Report codes: CUS.ENG.SAT
Overview: Customer education programs play a key role in improving customer satisfaction. It can reduce support queries and increase customer learning experience.
Formula: Customer Education (includes Training Sessions, Webinars, Certifications)
Report codes: CUS.ENG.EDU
Overview: Ratings are used to evaluate the product or the services offered by the company. They are often presented on review or rating portals like Google, Trustpilot.
Formula: Market Ratings (actual vs target)
Report codes: CUS.ENG.REV
Overview: Customer adoption refers to the rate at which a customer adopts a new product or feature. This can lead to increased customer satisfaction, as well as product and business growth.
Formula: Customer Adoption (actual vs target)
Report codes: CUS.ENG.ADO
