Overview: Net Promoter Score (NPS) is a metric to measure customer satisfaction and clients loyalty to your product or brand. It helps to predict companies growth and customer relationship.
Formula: NPS Score (actual vs target)
Report codes: CUS.ENG.SAT
Overview: NPS categories are classified into one of the following types, Promoters, Passives or Detractors based on the customer score. This can help organisations to measure customers opinions and feedback.
Formula: Promoters, Passives, Detractors
Report codes: CUS.ENG.SAT
Overview: Customer education programs play a key role in improving customer satisfaction. It can reduce support queries and increase customer learning experience.
Formula: Customer Education (includes Training Sessions, Webinars, Certifications)
Report codes: CUS.ENG.EDU
Overview: Ratings are used to evaluate the product or the services offered by the company. They are often presented on review or rating portals like Google, Trustpilot.
Formula: Market Ratings (actual vs target)
Report codes: CUS.ENG.REV
