- Direct Costs % to Revenue Chart
- Effective hourly rate
- Non-Attendance
- Overhead Burden Per Hour
- Patient Satisfaction
- Patients
- Referrals
- Top Ten Opex

**Explanation:** Shows direct wages costs and material costs as a percentage of trading revenue.

**Formula:**

- Direct Wages: Direct Wages / Trading Revenue * 100
- Materials: (Cost of goods sold - Direct Wages) / Trading Revenue * 100

**Report codes used:** EXP.COS.WAG, REV.TRA

**Explanation: **Measures the effective hourly rate based on trading revenue received and the number of hours worked.

**Formula:** Trading Revenue / Time

**Report codes used:** REV.TRA, TIM

**Explanation: **Shows the total of appointments not attended by the patient within the month.

**Formula:** Sales - Cancellations

**Report codes used:** SAL.CAN

**Explanation: **Measures the overhead burden per hour.

**Formula:** (Expenses - Cost of Goods Sold - Income Tax Expense) / Time

**Report codes used:** EXP, EXP.COS, EXP.TAX, TIM

**Explanation: **Shows patient satisfaction as a percentage.

**Formula:** Customer Satisfaction

**Report codes used:** OPR.CSR

**Explanation:** Shows the number of existing customers compared to the number of new customers.

**Formula:**

- Existing: Total Customers - New Customers
- New: New Customers

**Report codes used:** CUS.TOT, CUS.NEW

**Explanation:** Shows the total number of referrals per month.

**Formula:** Sales - Referrals

**Report codes used:** SAL.REF

**Explanation: **Shows the top ten operating expenses, excluding wages and income tax expense, individually. All other operating expense appears as 'Other'.

**Formula:** Expenses - Cost of Goods Sold - Wages and Salaries - Income Tax Expense

**Report codes used: **EXP, EXP.COS, EXP.WAG, EXP.TAX

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