When you import data from MYOB, the majority of the time everything runs smoothly. If you do encounter any issues, please check the solutions below.
To be able to use the Spotlight Desktop Connector, the MYOB Add-On Connector must also be installed and running. The MYOB Add-On Connector normally is automatically installed when you install MYOB AccountRight Desktop.
If there is an issue with the MYOB Add-On Connector, the message 'MYOB Add-On Connector Not Available' appears when you attempt to load your company file. To resolve this:
If the company you want to import into Spotlight isn't available to select from the Company File drop-down list, please check that you've added it to your AccountRight Library. Only files which are in your AccountRight Library appear in the Spotlight Desktop Connector.
Note: You cannot add a company into Spotlight from a backup file, the MYOB company must appear in the AccountRight Library.
If you've already installed the Spotlight Desktop Connector, but still see this message when you go to import your data, the Desktop Connector may not be running. To resolve this, click the Launch link to run the Desktop Connector.
Import the data in small increments, for example 2-3 months.
Note: After your first import, you only need to import updated data, not the full data history.
Ensure that you've rolled your MYOB data file into the next financial year.
If you haven't done this, Spotlight doesn't receive the year end journals and this causes an imbalance, which the Rounding account rectifies.
If you prefer not to roll your MYOB data file, you can still use Spotlight. To correct the Rounding value, obtain the figure for last year's profit and manually adjust the retained earnings value for the current year in Spotlight.
As MYOB uses some account classifications and numbers which aren't available in Spotlight, the first time that you import your data we recommend that you check that your accounts appear in the correct section.
Note: You only need to do this after your first import. For subsequent imports, Spotlight recognises the report codes you've already set.
This can occur if cash journals in MYOB have been deleted since the data was first imported.
To resolve this, re-import the historical data, for example for the previous financial year.