Non-Financial Charts

You will find more information about entering or importing non-financial here. The following default non-financial charts are available in the chart gallery:

 

Customer Satisfaction Rating

Explanation

Measures the satisfaction gained from customers based on their experience of your services and products provided.

Formula

Customer Satisfaction

Report Codes

OPR.CSR

Customers

Explanation

Shows the total number of customers compared to the target set.

Formula

Total Customers

Report Codes

CUS.TOT

Effective Hourly Rate

Explanation

Measures the revenue gained from each available hour. Shows the actual hourly rate at which the organisation is generating revenue.

Formula

Revenue / Hours

Report Codes

REV / TIM.BIL

Enquiries

Explanation

Shows the number of new enquiries compared to a target.

Formula

Enquiries

Report Codes

SAL.ENQ

New Customers

Explanation

Shows the number of new customers per month compared to a target.

Formula

New Customers 

Report Codes

CUS.NEW

Sales Conversion

Explanation

Shows the percentage of enquiries that actually end up purchasing the product.

Formula

Sales Closed / Sales Leads 

Report Codes

SAL.CLO / SAL.LEA

Sales Leads

Explanation

Measures sales leads compared to target, which allows you to track how effective the sales staff are.

Formula

Sales - Leads

Report Codes

SAL.LEA

Staff Turnover

Explanation

Measures the rate at which employees are gained/lost. This can be attributed to the working environment, business success or happiness of employees.

Formula

Staff Departures / Total Staff * 100 

Report Codes

STA.DEP / STA.TOT * 100

Total Customers

Screen Shot 2017 01 16 at 5.03.49 PM

Explanation

Shows the total number of customers of a select period of time.

Formula

Total Customers 

Report Codes

CUS.TOT

Utilisation

Explanation

Measures the amount of time billed vs. the total amount of time available to be billed. This demonstrates the productivity of employees.

Formula

Time - Billable  

Report Codes

TIM.BIL

Website Traffic

Explanation

Measures the actual website traffic against a set target, to show how effective their website is.

Formula

Website - Traffic 

Report Codes

ATT.WEB.HIT

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